Privacy Notice — Accsolve
At Accsolve, your privacy is important to us. We are committed to protecting your personal information, using it responsibly, and complying with all legal and regulatory obligations.
This Privacy Notice explains what data we collect, how we use it, who can access it, and the rights you have over your information.
By using our website or engaging our services, you agree to the practices described in this notice.
How We Collect Information
We collect information in several ways:
When you engage us to provide professional services
When you contact us via our website forms, email, phone, or in person
When you use or browse our website, which may collect cookies or analytics data
When you provide information voluntarily, for example when submitting documents or completing forms
Information We Collect
Depending on the services you receive, we may collect:
Personal details: name, address, email, phone number
Identification and financial details: UTR number, National Insurance number, bank account details
Service-related information required to carry out our professional work
Technical data: IP address, browser type, device information, pages viewed, and access timestamps
Any information you submit when communicating with us or uploading documents
How We Use Your Information
We use your information to:
Communicate with you regarding our services
Verify your identity when required
Understand your requirements and deliver agreed services
Maintain accurate internal and regulatory records
Process payments and financial transactions
Meet legal, regulatory, and compliance obligations
Detect and prevent fraud, crime, or misuse of our services
We retain your data for seven years after the relevant period to comply with legal and professional requirements.
Who Has Access to Your Information
We do not sell, rent, or share your personal information for marketing purposes.
Your information may be accessed only by authorised staff who are bound by strict confidentiality and professional ethical standards.
Third-Party Service Providers
We may work with trusted third-party partners—such as payroll processors, IT providers, or bookkeeping support—who help deliver our services.
When we share data with third parties:
We only share what is necessary
They must follow strict data protection requirements
They are not allowed to use your data for their own purposes
We may also share information when legally required, such as by court order or for crime prevention.
Keeping Your Information Accurate
We aim to keep your data accurate and up to date.
If your details change, please contact us so we can correct our records.
You may request a copy of the information we hold about you at any time.
How We Protect Your Information
We take security seriously and use technical and organisational measures to protect your data.
Your data is primarily processed within the UK
Some secure data may be stored on servers within the EEA, where equivalent data protection standards apply
We cannot guarantee the security of information sent over the internet, so sending information is at your own risk
If you use a password to access any systems, you are responsible for keeping it confidential
Your Choices
We may occasionally contact you about regulatory updates, relevant changes, or information related to your affairs.
If you prefer not to receive these updates, you can opt out at any time by contacting us.
Your Rights
You have the right to:
Access your information – Request a copy of the personal data we hold about you.
Correct your information – Ask us to correct inaccurate or incomplete data.
Request deletion – Ask us to delete your personal data where:
It is no longer needed
You have objected to its use
Its use is unlawful
Restrict processing – Request that we limit how your data is used in certain circumstances.
Object to processing – Object where we process your data for legitimate interests or public interest tasks.
Withdraw consent – Where your data is being used with your consent, you may withdraw that consent at any time.
To exercise any of these rights, contact us using the details below.
Contact Information
For questions, updates, or requests related to your personal information:
Updates to This Privacy Notice
We review this notice regularly and update it when necessary.
You may request a printed copy at any time.
Last updated: November 2025
Complaints
We aim to resolve all complaints directly.
If you are dissatisfied with how we handle your personal information, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 or 01625 545 745
Website: https://ico.org.uk/concerns
Designed & Developed by Elevate Digital Global (EDG)